Refund policy

SYNRGY Return & Refund Policy

At SYNRGY, we stand by the quality and craftsmanship of our apparel. To maintain our standards and ensure the exclusivity of our collections, we operate under a strict all sales are final policy, with specific exceptions outlined below.

Return Eligibility

We only accept returns, exchanges, or refunds under the following two conditions:

  • The product arrived damaged: This includes manufacturing defects, tears, stains, or damage incurred during transit.

  • The product is not as described: This applies if you received an incorrect item, a completely different color than ordered, or a product that significantly deviates from its description on our website.

Please Note: We do not offer returns, exchanges, or refunds for buyer's remorse, wrong size ordered, or items that have been worn, washed, or altered after delivery. Please refer closely to our sizing charts before making a purchase.

How to Initiate a Return

If your order meets the eligibility criteria above, please follow these steps to request a return:

  1. Contact Us Promptly: Email our support team at admin@synrgyapparel.co.uk within 7 days of your delivery date.

  2. Provide Proof: Include your order number, a brief description of the issue, and clear, well-lit photographs showing the damage or the incorrect item.

  3. Await Review: Our quality assurance team will review your claim within 1-3 business days.

  4. Ship It Back: If your return is approved, we will provide you with a pre-paid return shipping label and instructions on how to send the item back to our facility.

Refunds and Replacements

Once we receive and inspect your returned item, we will notify you of the final approval.

  • Replacements: If stock is available, we will immediately dispatch a replacement of the original item you ordered.

  • Refunds: If the item is out of stock, we will issue a full refund to your original payment method. Please allow up to 10 business days for the funds to appear in your account, depending on your financial institution.

Important: Items sent back to us without first requesting a return and receiving approval will not be accepted or refunded.

If you have any further questions about your order, please reach out to our customer service team. We are here to help ensure your SYNRGY experience is exceptional.